PRIVACY POLICY
1. Introduction
This Privacy and Cookies Policy (“Policy”) explains how Cast Iron Games Limited (“Cast Iron Games,” “we,” “us,” or “our”) collects, uses, and protects personal data through our games, software, and online services, including our website at castirongames.com (the “Website”).
This Policy applies to all of our games, online features, related services, and the Website (together, the “Online Services”).
If you have any questions, please contact us here.
Our registered office:
Cutter Mill, 7 Tileyard North, Wakefield, England, WF1 5FY
We are the “data controller” for the purposes of applicable data protection laws, including the UK GDPR and EU GDPR.
We are committed to protecting and respecting your privacy. The Privacy Policy explains the basis on which personal information we collect from you will be processed by us. Where we decide the purpose or means for which personal data you supply through these Online Services is processed, we are the “data controller.” We will comply with all applicable data protection laws, including the General Data Protection Regulation 2016/679.
Please read this Privacy Policy carefully as it contains important information about the following:
- What information we may collect about you;
- How we will use information we collect about you;
- Whether we will disclose your details to anyone else; and
- Your choices and rights regarding the personal information you have provided to us.
This Privacy Policy should be read in conjunction with, our terms of use at www.castirongames.com and also in conjunction with terms applicable to a specific Game (see terms for each Game).
The Online Services may contain hyperlinks to services owned and operated by third parties. These third party services may have their own privacy policies and we recommend that you review them. They will govern the use of personal information that you submit or which is collected by cookies and other tracking technologies whilst using these services. We do not accept any responsibility or liability for the privacy practices of such third party services and your use of these is at your own risk.
We may make changes to this Privacy Policy in future, which will be posted on this page. You should check this page from time to time to ensure you are aware of any changes. Where appropriate, we may notify you of changes by email or through the Game and/or on the Website.
2. Information We Collect
We collect and process the following information, which may include your personal data.
Information provided by you when using the Game(“Basic Information”)
We will collect the following information from you when you play our Games:
This may include:
- Steam ID
- Xbox Gamertag
- PSN Online ID
- Steam, Xbox or PSN Profile/Display Name
- your IP address
- the country in which you are playing our Games
- Contact information provided by you when using the Website (“Contact Information”)
We may ask you for, or you may submit, certain contact information to us whenever you contact us through the Website (via the “Contact Us” form
This may include:
- your name
- your username
- your email address
- Information on your device which you make available to us (“Content Information”)
Our Online Service may also collect information which you make available to us and which is stored on your device, or in your Facebook or other social media profiles.
This may include:
- contact information
- images
- video or other digital content such as records of your gameplay
- characters and other in-game content you have created
- How you use our Online Services (“Game Analytics”)
- We may collect technical information about your use of the Online Services through the use of tracking technologies and analytics.
Personal data we may collect includes the following:
- your Steam ID
- Xbox ID
- PSN Online ID
- Steam, Xbox or PSN Profile/Display Name
- your IP address
- the country in which you are playing our Games
- game play results (e.g. wins/losses, kills/deaths)
- game play progress
- game play time
- user interface usage (e.g. buttons clicked, screens viewed)
- hardware information (e.g. CPU, RAM, video card configuration)
- any purchases and spend you have made in the Game, and
- identification of crashes and bugs.
- How you use our Website (“Website Analytics”)
Our Website uses cookies to collect analytical information, such as your internet protocol (IP) address, your browser and/or other internet log information, to help analyse how visitors use the Website.
Google Analytics
We use Google Analytics on our Website for anonymous reporting of Website usage. You can opt out of Google Analytics via: https://tools.google.com/dlpage/gaoptout
3. Why We Collect Your Data
To provide the Game and the Online Service to you
As applicable, we will use information about you (including Basic Information and Analytics) for delivering our Online Services to you under the terms of use agreed between us, as well as contacting you about matters requiring your attention.
The processing of information in this way is necessary for us to record your progress and current status within a Game, and to ensure the Games deliver the features promised and function properly, so that you have the best experience when playing any one of our Games.
To help us improve the Online Services and fix any problems
We may process information about you (including Basic Information and Analytics) so that we can analyse and improve the Game and Online Services.
This processing is also necessary for us to pursue our legitimate interests of (i) ensuring that our Online Services function properly so that you and other users have the best experience when playing any of our Game(s) and using the other Online Services; (ii) improving the quality of our Online Services, and providing a better experience to our users; and (iii) identifying and correcting any bugs in the Games and Online Services.
Marketing
If you ask to be added to our mailing list, we will keep you updated with information on news and releases by email unless you would like to be removed from that list (in which case please let us know by clicking unsubscribe at the bottom of any marketing email that you receive).
In line with the legitimate interest we have in promoting our business, we will use the email address you gave us via our Website to provide you with this information.
There may also be circumstances where we will ask you for your explicit consent in respect of our use of your data in which case you will be notified at the time.
To respond to your enquiries and requests for support
We may process Basic Information and Contact Information so that we are able to properly respond to your enquiries and support requests and so you are able to use the Online Services, in accordance with the terms of use agreed between us.
Prevent Fraud and Illegal Activity
We process personal data for the legitimate interests of ensuring that use of the Online Services is lawful and non-fraudulent, does not disrupt the operation of our services, does not harass our staff or other individuals, and to enforce our legal rights and comply with our legal obligations.
Where we reasonably believe that you are or may be in breach of any of the applicable laws, we may use your personal information to inform relevant third parties such as your email/internet provider or law enforcement agencies about the content.
We work with Steam (the Valve Corporation), Microsoft (Xbox) and Sony (PlayStation) to assist us with fraud prevention and the detection of any illegal activity (e.g. to verify in-Game purchases made through Steam, Xbox or PlayStation). We also implement anti-cheat measures to detect cheating. Please see the section on “detecting cheating” for more information on this.
4. Data Sharing
We may share your personal data with:
- Group companies, contractors, and service providers (under strict confidentiality agreements)
- Third-party platforms (e.g., Steam, Microsoft, Sony) to facilitate game distribution and purchases
- Legal authorities if required by law, court order, or to protect our legal rights
- Parties involved in mergers, acquisitions, or sale of assets (you will be notified if your data is affected)
We never sell your data to third parties.
5. Detecting Cheating
PLEASE NOTE: We do not use automated decision-making methods which do not involve human involvement to process your information only in the ways that are described in this Privacy Policy.
We do however process your personal information in order to identify users who are cheating in the Games. Our methods are designed to detect cheating by looking out for irregularities in game play behaviour.
If users are determined to be or suspected of cheating, the following actions may be taken:
- they will be temporarily or indefinitely suspended from playing the Game, although they will still have access to their Game account; and
- anything acquired relating to the Game, be it through credits or real-money purchase, will be lost.
Please also see our terms of use for each Game as applicable.
In this scenario, the user will be informed of the outcome and will have the right to obtain human intervention to express his or her point of view and to contest the decision to block access to the Game. If this applies to you, please contact us here.
6. Your Choices and Controls
Where you have linked your Steam, Xbox Live and/or PSN accounts to any of your social media accounts, you can unlink these at any time by changing your settings in Steam, Xbox Live or PSN (as applicable). You can also remove access in your account settings on Facebook, Twitter and/or YouTube preferences
7. Your Data Rights
You have the following rights over the way we process personal data relating to you, as set out in the table below. We aim to comply without undue delay and within one month at the latest.
To make a request, please let our Data Protection Officer know via this form.
Ask for a copy of data we are processing about you and have inaccuracies corrected.
You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.
We will use reasonable efforts to the extent required by law to supply, correct or delete personal information held about you on our files (and with any third parties to whom it has been disclosed to).
Object to us processing data about you
You can ask us to restrict, stop processing or delete your personal data if:
- you consented to our processing the personal data and have withdrawn that consent;
- we no longer need to process that personal data for the reason it was collected;
- we are processing that personal data because it is in the public interest or it is in order to pursue a legitimate interest of Cast Iron Games or a third party, you don’t agree with that processing and there is no overriding legitimate interest for us to continue processing it;
- the personal data was unlawfully processed;
- you need the personal data to be deleted in order to comply with legal obligations;
- the personal data is processed in relation to the offer of a service to a child.
You can delete your accounts by following the instructions in your account settings.
Obtain a machine-readable copy of your personal data, which you can use with another service provider
If (i) we are processing data in order to perform our obligations to you or because you consented and (ii) that processing is carried out by automated means, we will help you to move, copy or transfer your personal data to other IT systems.
If you request, we will supply you with the relevant personal data in CSV format. Where it is technically feasible, you can ask us to send this information directly to another IT system provider if you prefer.
Make a complaint to a Supervisory Authority
If you are unhappy with the way we are processing your personal data, please let us know by contacting us via the support services.
If you do not agree with the way we have processed your data or responded to your concerns, an alternative is to submit a complaint to a Data Protection Supervisory Authority.
8. Data Retention
We only keep your data as long as necessary:
- Game accounts are deleted within 28 days of a deletion request
- Inactive accounts may be deleted after 10 years
- Some records may be retained for legal or accounting purposes
Note: If you delete your account, any purchased in-game content may also be deleted and cannot be recovered.
9. Children’s Privacy
Our Games and Online Services are not intended for children under 13. We do not knowingly collect personal data from anyone under this age. If you believe we have done so, please contact us and we will delete the information promptly.
10. Security Measures
We will take all reasonable technical and organisational precautions to prevent the loss misuse or alteration of your personal information. For example, our databases are password protected and limited to essential employees only (such as Cast Iron Games management or employees whose main role requires system access).
Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
11. International Transfers
Information we collected about you will be stored within the European Union (EU) on a secured server.
Your personal information may be transferred outside of the EU by Steam (i.e. Valve Corporation), Microsoft (Xbox Live), Sony (PlayStation Network) or Nintendo (Nintendo Switch).
Where we transfer your information outside of the EU, we have agreements in place with those parties which include standard data protection clauses adopted by a data protection regulator and approved by the European Commission to ensure that appropriate safeguards are in place to protect your personal data. If you would like to find out more about these safeguards, please let us know by writing to here.
12. Updates to This Policy
We may update this Privacy and Cookies Policy from time to time. Any changes will be posted here, and where appropriate, we may notify you via the Game or Website.
We recommend you check this page periodically.
Contact Us
For any questions, concerns, or data-related requests, please contact:
Email: Click here
Address: Cast Iron Games Limited, Cutter Mill, 7 Tileyard North, Wakefield, England, WF1 5FY
Office Address
Cutter Mill
7 Tileyard North
Wakefield
England
WF1 5FY
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